Troubleshooting on the Steam Platform

X-Plane 11 is available on the Steam platform. The X-Plane product from Steam is identical to other home versions of X-Plane. As a result of this, most support advise is identical for the Steam version of X-Plane. We have outline a few exceptions to this below. 

X-Plane Will Not Start

If you are using X-Plane on Steam, and you're experiencing crashes or problems updating – you need to verify the Steam files of X-Plane. Here are some steps for this!

1. Open the Steam client application. 
2. Move to the Library tab on Steam.
3. Right click on X-Plane 11.
4. Choose Properties.
5. Move to the "Local Files".
6. Click on "Verify Integrity of Game Files".

X-Plane Requests a Product Key

When you purchase X-Plane 11 on the Steam Platform, you do not receive a Product Key for the app. Your purchase/license information is stored and administered by Steam. If the X-Plane app ever asks you for a Product Key, following the file verification steps above will resolve this.